This Return & Refund Policy applies to all knitted apparel purchased from laxmiclothings.shop including men’s, boys’, women’s and girls’ knitted outerwear, coats, jackets, windcheaters, anoraks, ski jackets, capes, suits, blazers, trousers, shorts and all seasonal knitted garments. By placing an order on our website, you agree to all terms of this policy.
We aim to make sure you love every garment you receive from LAXMI CLOTHING. If you are not fully satisfied with your purchase, you may apply for return following the rules below.
Return Eligibility Window
You may submit a return request within 7 calendar days from the date you receive the parcel. For a product to be accepted for return:
- Garment must be unworn, unwashed, unaltered, free from stains, odour, damage or scratches
- Original swing tags, brand labels, packaging and all accessories must be attached and intact
- The item must not be tailored, modified, stitched or altered by the customer
- Return request must be raised within the 7-day return window
Items that are worn, washed, stained, damaged by customer use, missing tags or packaging will not qualify for return. Items marked “Non Returnable” on product page cannot be returned unless they arrive defective, damaged in transit or wrong item shipped.
Step-by-Step Return Process
- Raise return request: Contact our grievance officer or customer support via phone or email, share your order number, product name, size, quantity and clear reason for return.
- Verification: Our team may request clear photos / short videos of the garment, tags and packaging to validate your request.
- Approval & return instructions: If eligible, we will send you the return shipping address and packing guidelines.
- Ship back the item: Pack the garment securely to avoid transit damage. Customer must keep the courier receipt for proof.
- Quality inspection: Once we receive the returned parcel, our team will inspect the product to confirm it meets return conditions.
- Final decision: If inspection passes, refund will be initiated. If the garment fails inspection, return will be rejected and communicated to you with reasons.
Refund Timeline
After successful inspection and approval, refund will be processed to your original payment method within 7–10 working days. Please note that bank, UPI or payment gateway settlement delays are out of our control and may cause a few extra days for the amount to reflect in your account. LAXMI CLOTHING is not liable for bank-side delays.
Return Shipping Charges
Return shipping cost will be borne by the customer in normal cases (change of mind, wrong size selection, dislike of colour/fit). We will bear reverse shipping cost only in the following verified cases:
- Wrong item delivered
- Manufacturing defect on the garment
- Product damaged during transit
- Product is materially different from the description and images listed on our website
For these valid cases, we will arrange reverse pickup or reimburse your return courier cost upon submission of valid courier proof.
Damaged / Defective / Wrong Item Claims
If your parcel arrives damaged, defective or you receive a different garment than you ordered, you must inform us within 48 hours of delivery. You need to share clear photos of outer packaging, shipping box, product, tags and damage marks. Once verification passes, we will offer one of the remedies at our discretion: product replacement, full refund or store credit. Replacement shipping will be arranged by us at no extra cost for you.
Order Cancellation Before Dispatch
You can cancel your order before it is dispatched by contacting our support team immediately. If the parcel has already been handed over to courier partner, cancellation cannot be processed, and you will need to initiate return after receiving delivery.
Statutory Rights
This policy does not override your statutory consumer rights under the Consumer Protection Act, 2019 of India.
Grievance Contact
ANAND GOPAL PATHAK & NONIHAL SHARMA
Phone: +91 83739 03123
Email: grievance@laxmiclothings.shop