his Privacy Policy governs the collection, storage, usage, disclosure and protection of your personal information when you browse, register, enquire, place orders or use the website laxmiclothings.shop, owned and operated by LAXMI CLOTHING. By accessing and using our website, you confirm that you have read, understood and accepted all clauses of this Privacy Policy.
LAXMI CLOTHING prioritises the privacy of all visitors, shoppers and business enquirers. We only collect personal data that is necessary to process your orders, deliver knitted apparel, provide customer support, fulfil statutory tax and GST obligations, prevent fraudulent transactions, and continuously improve our website and product offerings. We will not misuse your personal information beyond the purposes stated here without your explicit consent.
Information We Collect
- Information submitted voluntarily by you Your full name, billing address, delivery address, email ID, mobile contact number, PIN code, state details, GSTIN (if you are placing a business/wholesale order), company name, order items, size selection, payment details, and all messages you send us via contact forms, email or phone for product enquiries, complaints or grievance requests.
- Automatically collected technical information IP address, device type, browser information, operating system, referral source, pages viewed on our website, session duration, search keywords and anonymous analytics data. This data helps us analyse website traffic, fix technical issues and optimise user shopping experience.
- Cookies and tracking technologies We deploy cookies, pixel tags and local storage to remember your cart items, size preferences, login status, website language and browsing preferences. You can disable cookies through your browser settings, but some website functions such as checkout may not work properly after disabling cookies.
How We Use Your Personal Data
- Receive, validate, process and dispatch your orders of knitted outerwear, coats, jackets, windcheaters, suits, blazers, trousers and knitted garments for men, boys, women and girls.
- Communicate order confirmation, dispatch alerts, tracking updates, delivery notifications and resolve delivery related issues.
- Generate GST compliant tax invoices, maintain official accounting and GST records as required under Indian tax laws.
- Respond to product enquiries, sizing questions, return requests, refunds and customer grievances.
- Detect fraud, secure payment transactions and protect our website and customers from unauthorised access.
- Improve our product catalogue, size guides, website layout and service quality based on customer feedback.
- Send service alerts and promotional communications only if you opt in; you may unsubscribe from marketing emails anytime.
Sharing and Disclosure of Information
LAXMI CLOTHING will never sell, rent or trade your personal information to third-party marketing agencies without your written consent. We may share limited necessary information only under these circumstances:
- Trusted service vendors: courier and logistics partners, payment gateway providers, website hosting service providers, accounting professionals, only to complete your order and related services. All vendors are bound to protect your data.
- Government and regulatory authorities: when required by Indian law, GST authorities, consumer courts, law enforcement agencies or valid court orders.
- Business transfer scenario: in the event of merger, acquisition or asset sale of LAXMI CLOTHING, customer data may be transferred as a business asset, and we will notify users before such transfer.
Data Security
We adopt reasonable administrative, technical and security safeguards to protect your personal information against unauthorised access, alteration, leakage, loss or destruction. Our checkout channel uses secure payment infrastructure. However, no internet transmission or electronic storage method can guarantee 100% security, and we cannot be held liable for security incidents caused by factors out of our reasonable control.
Data Retention Period
We retain your personal data only for the period required: to complete order fulfilment, process after-sales requests, maintain GST & tax records as mandated by Indian laws, and resolve disputes. Once the legal retention requirement expires, we will securely delete or anonymise your records.
Your Rights
Under applicable Indian data protection and consumer protection regulations, you have the right to:
- Request access to the personal data we store about you
- Request correction of wrong, incomplete or outdated information
- Request deletion of your personal data subject to mandatory legal record retention rules
- Withdraw your consent for marketing communications
- Lodge a grievance with our Grievance Officer, or escalate to relevant consumer authorities
To raise a data related request, contact our grievance team with identity verification documents. We will respond within a reasonable timeline.
Grievance Officer
Name: ANAND GOPAL PATHAK & NONIHAL SHARMA
Contact: +91 83739 03123
Email: grievance@laxmiclothings.shop
Business Address: UPPER GROUND FLOOR, 01-UGA 3B G BLOCK, Majestic Tower, Vikaspuri Banks Road, Sonia PVR Complex, Vikaspuri, New Delhi, South West Delhi, Delhi, 110018
Policy Amendments
We reserve the right to revise this Privacy Policy at any time. The updated policy will be published on this page with a revised last updated date. Continued use of laxmiclothings.shop after updates means you accept the revised terms.
General Contact
Email: support@laxmiclothings.shop
Phone: +91 83739 03123